Privacy and cookies

Privacy Notice

Radio Joint Audience Research Ltd is committed to protecting your personal information in accordance with the General Data Protection Regulation (“GDPR”) (EU) 2016/679. This Privacy Notice describes how we may collect personal data about you, how we use and protect it and provides you with information about your rights and how you can get in touch with us.

This notice covers the use of our main website, as well as how we handle your information when contacting us (for example via email, telephone or social media) and when you subscribe to our services.

It is likely that we will need to modify or update this Privacy Notice from time to time. Any changes will be published on our website which you can access at any time and, where appropriate, notified to you by e-mail.

Our website may, from time to time, contain links to and from the websites of our Joint Industry Stakeholders and other related partners. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal data to these websites.

Who we are

Radio Joint Audience Research Limited is registered in England and Wales. Company Registration Number: 02693823. Registered office: 6th Floor, 55 New Oxford Street, London, WC1A 1BS.

We have a Data Privacy Manager who can be contacted at the address above or by sending an email to: dataprotection@rajar.co.uk.

For simplicity throughout this Notice we will refer to Radio Joint Audience Research Ltd as ‘RAJAR’, ‘We’ or ‘Us’.

This Privacy Notice (together with our terms and conditions and any other documents referred to on it) explains in detail the types of personal data we may collect from you, or that you provide to us, and how it will be processed, handled and kept secure by us.

Information we may collect from you

If you subscribe to our services (either via a station, bureau or non-broadcaster subscription) we may collect your name, contact details and bank account details (such as your name, job title, email address, telephone number, company name, company address and bank account details). We may also conduct credit searches on potential new subscribers.

We may collect name and contact details (such as email, telephone number, company name and IP address when you submit an online form via our ‘Contact Us’ section or when you call us. We may also keep a record of that correspondence.

If you have a website account, we may collect your name and contact details (such as your name, job title, email address, telephone number, company name, company postcode, IP Address). When visiting our website, we may collect information about your visit to our website, including the pages you view, the links that you click on and other actions taken within our website. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual. We gather this data using tools such as cookies. to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We do this because cookies enable us to do useful things such as find out whether you have visited our website before by checking to see, and finding, the cookie we left there on your previous visit. Cookies help us to provide you with a better experience when you visit our website as well as helping us to customise your profile.

The following table describe the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not, within your browser you can elect to receive notification when a cookie is sent or decline all cookies. Declining cookies may prevent you from taking full advantage of the website.

Cookie name Type of cookie Purpose of cookie How to opt out
__utma, __utmb, __utmb,__utmv and __utmz These are third party cookies (ie ones that are set by a third party) all set by Google Inc. Our site uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us. Google provides a tool for opting out of this cookie here.*
RAJAR_Session This is a first party cookie set by RAJAR. This is set for all users of the website to distinguish you from other users, retain settings in data reports and helps to log users in securely. You may delete this cookie at browser level yourself. aboutcookies.org is an external website that explains how users can delete cookies.*
RAJAR_COMPANY_ID This is a first party cookie set by RAJAR. This is set only for users of the subscriber only sections of the website to distinguish you from other users and log you in securely. You may delete this cookie at browser level yourself. aboutcookies.org is an external website that explains how users can delete cookies.*
RAJAR_UID This is a first party cookie set by RAJAR. This is set only for users of the subscriber only sections of the website to distinguish you from other users and log you in securely. You may delete this cookie at browser level yourself. aboutcookies.org is an external website that explains how users can delete cookies.*

* Opens in a new window; please note we cannot be responsible for the content of external websites.

Cookies: A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

When we may collect your personal data

We may collect your data:

  • When you subscribe to our services
  • When you ask us to send you details on our services and subscriptions
  • When you visit our website
  • When you contact us (via any means e.g. email, phone, website, social media) with queries, complaints etc
  • When you create an online account with us
  • When you download or install one of our apps

How and why we use your personal data

We do not use your personal data for marketing purposes. We will only contact you in order for us to comply with our contractual obligations or where we have a ‘legitimate interest’ in a way which is reasonably expected as part of our business relationship with you. This forms the legal basis of our collection of personal data.

You have the right to choose not to share your personal data with us but this may mean that we are unable to provide services to you. Please see the section on “Your Rights” for further information.

Who we share your information with

We do not sell your information to anyone. We may share your details to our trusted service providers / suppliers / third parties who work with us in order for us to provide a service to you or to deal with a query or complaint. We only provide the information they need to perform their specific service and they may only use your data for the exact purposes we specify in our contract with them. If we stop using their services, any personal data stored by them will be deleted. The types of services provider / suppliers / third parties we work with include, but are not limited to, IT companies who support our website and other business systems, operational companies (e.g. couriers), our research contractors.

We may also share your details with the police, regulatory or Government bodies, courts and law enforcement agencies where we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions in our contract with you.

We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If RAJAR or substantially all of its assets are acquired by a third party, the personal data held by us about our customers will be one of the transferred assets.

How long we keep your personal information for

How long we keep your information for depends on why we have it and what we are using it for. We only keep your personal data for as long as necessary for the purpose for which it was collected. We keep records of any dealings we have with you for up to six years after the termination of your contract with us.

Where we store your personal data

We store your data within the European Economic Area ("EEA"). We may transfer personal data which we collect to suppliers / third parties outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers / third parties. Such staff may be engaged in, among other things, the provision of support services. Before any transfer takes place we will ensure that your personal information will be protected and that safeguards are in place to protect your personal data as if it were being processed within the EEA. Any transfer of your personal data will follow the applicable laws.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights

The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR.

You have the right to:

Request access (‘Data Subject Access Request’): You can request access to your personal data. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. This will be free of charge in most cases.

Request correction (‘Right to Rectification’): This enables you to have any incomplete or inaccurate information we hold about you corrected. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Request erasure (‘Right to be Forgotten’): This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

‘Right to Portability’: If we have collected your data because you have given us consent, or because we need it in order to provide you with a product or service (under a contract), you have the right to receive the information you gave to us back in a ‘machine-readable’ format.

Object to or restrict processing (‘Right to Object’ and ‘Right to Restriction of Processing’): If we are using your personal information under the ‘legitimate interest’ justification and in other circumstances then you have the right to restrict processing (for example if you want us to establish its accuracy or the reason for processing it) and also the right to object to that processing.

Request the transfer: You can request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Privacy Manager in writing. We will ask you to verify your identity before proceeding with any request you make in order to protect the confidentiality of personal data.

Keeping your personal data secure

We take the security of your personal data seriously. We take all reasonable and proportionate steps to protect your personal data. We have technology and security polices, rules and measures in place to protect the personal data we hold about you in order to prevent improper access, use, alteration, destruction and loss.

Changes to our Privacy Notice

It is likely that we will need to modify or update this Privacy Notice from time to time. Any changes will be published on our website which you can access at any time and, where appropriate, notified to you by e-mail.

Contact Us

For further information about our privacy practices and to request any of these rights please contact the Data Privacy Manager:

Write to: Data Privacy Manager, RAJAR, 6th Floor, 55 New Oxford Street, London, WC1A 1BS

Email: dataprotection@rajar.co.uk

Call: +44 (0)20 7395 0630

Contacting the Regulator

If you feel that your data has not been handled correctly or you unhappy with our response to any request you have made to us regarding the use of your personal data, you have the right to lodge a complaint to the Information Commissioner’s Office as follows:

Call: 0303 123 1113

Website: www.ico.org.uk/concerns (opens in a new window; please note we cannot be responsible for the content of external websites)


Updated: May 2018